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Cadillac CUE Radio Screen Repair

Is your 2013 to 2019 Cadillac CUE radio screen not working?  These radios are prone to a few common issues such as cracking, shattered/spider web appearance, unresponsive touch in some or all of the screen, erratic or random unwanted touch response and flat out not working. We are the Charlotte/Concord NC areas best and most experienced dealer alternative for repairing these problematic radios. 

Same day service available!

What is CUE?

Starting back in 2012 GM introduced the Cadillac User Experience or CUE for short as the infotainment system for the ATS CTS and XTS models.  Since then CUE has been added to almost every model in Cadillacs lineup.  This includes the model years 

  • 2013-2019 ATS/ATS-V

  • 2015-2020 Cadillac Escalade/ESV/EXT

  • 2013-2016 Cadillac SRX

  • 2013-2017 Cadillac XTS

  • 2014-2019 Cadillac CTS CTS-V

  • 2014-2016 Cadillac ELR

Cadillac Escalade radio
Broken Cadillac radio

Problems With CUE

Most CUE Radios will develop touch screen problems such as cracking, erratic touch response,  or even unwanted commands occurring. The engineers at Cadillac used a gel based screen when designing the CUE touchscreen.  Over time the gel dries up, gets hard and starts to show cracking.  In 2018 GM redesigned the screen to help prevent issues. Unfortunately they decided to stick with the same gel based screen.  This “improved” screens has shown to have the same issues because of the gel base.  

How to Fix

Dealer Fix

Your Cadillac Dealers answer to fix Is to sell you a whole updated ICS (Integrated Center Stack) with the same problematic gel based screen! 


Proper repair

Our gel free screen replacement cost less than the dealer's fix and our all glass screen will not have the issues because of the gel based screen.

Repaired factory Cadillac radio
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